{"id":75,"date":"2025-04-14T00:46:08","date_gmt":"2025-04-13T22:46:08","guid":{"rendered":"https:\/\/amapolascrochet.com\/faq\/"},"modified":"2025-10-21T19:03:17","modified_gmt":"2025-10-21T17:03:17","slug":"faq","status":"publish","type":"page","link":"https:\/\/amapolascrochet.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-a78da3d\" id=\"preguntas-frecuentes\" data-block-id=\"a78da3d\"><style>.stk-a78da3d {margin-bottom:40px !important;}<\/style><h3 class=\"stk-block-heading__text has-text-align-center\">FREQUENTLY ASKED QUESTIONS (FAQ)<\/h3><\/div>\n\n\n\n<style>\n.faq-wrapper {\n  display: flex;\n  flex-wrap: wrap;\n  gap: 60px;\n  max-width: 1000px;\n  margin: 0 auto;\n  font-size: 15px;\n  color: #2c2c2c;\n}\n.faq-column {\n  flex: 1 1 400px;\n}\n.faq-column h3 {\n  font-size: 19px;\n  margin-bottom: 15px;\n}\n.faq-block {\n  background-color: #f4f4f4;\n  margin-bottom: 15px;\n  border-radius: 6px;\n  padding: 0;\n  overflow: hidden;\n  border: 1px solid #ddd;\n}\n.faq-question {\n  padding: 12px 16px;\n  cursor: pointer;\n  position: relative;\n  background-color: #f4f4f4;\n}\n.faq-question:hover {\n  background-color: #f5ede4a8;\n}\n.faq-question::after {\n  content: \"+\";\n  position: absolute;\n  right: 20px;\n  font-weight: bold;\n  font-size: 18px;\n}\n.faq-question.active::after {\n  content: \"\u2212\";\n}\n.faq-answer {\n  background-color: #fff;\n  border-top: 1px solid #ddd;\n  line-height: 1.5em;\n  padding-left: 16px;\n  padding-right: 16px;\n}\n.faq-answer a {\n  color: inherit;\n  text-decoration: underline;\n  transition: color 0.3s ease;\n}\n.faq-answer a:hover {\n  color: #4c6c4c; \/* Verde del ovillo *\/\n}\n@media screen and (max-width: 768px) {\n  .faq-wrapper {\n    flex-direction: column !important;\n    gap: 0 !important;\n  }\n  .faq-column {\n    margin-bottom: 5px;\n  }\n}\n<\/style>\n\n<div class=\"faq-wrapper\">\n  <div class=\"faq-column\">\n    <h3>\ud83e\uddf6 Products<\/h3>\n\n    <div class=\"faq-block\">\n      <div class=\"faq-question\">How are the products made?<\/div>\n      <div class=\"faq-answer\">All our products are handmade in Spain with great care and dedication. We use high-quality cotton yarn to create our flowers and pay attention to every detail to ensure a delicate and durable finish. As each piece is handcrafted, it is unique and may have slight variations compared to the photos, which is part of their charm.<\/div>\n    <\/div>\n\n    <div class=\"faq-block\">\n      <div class=\"faq-question\">How can I find out about new releases and products?<\/div>\n      <div class=\"faq-answer translation-block\">You can follow us on <a href=\"https:\/\/www.instagram.com\/amapolas.crochet\" target=\"_blank\">Instagram<\/a> to stay up to date with all our launches, special collections and new products. We also recommend subscribing to our newsletter, where we share updates, lovely ideas and even exclusive discounts.<\/div>\n    <\/div>\n\n    <h3 style=\"margin-top: 40px;\">\ud83d\udce6 Orders<\/h3>\n\n    <div class=\"faq-block\">\n      <div class=\"faq-question\">How long does it take to prepare my order?<\/div>\n      <div class=\"faq-answer\">Each order is carefully prepared within 1\u20132 business days. For large orders, the preparation time may be slightly longer, but we\u2019ll let you know by email if that\u2019s the case.<\/div>\n    <\/div>\n\n    <div class=\"faq-block\">\n      <div class=\"faq-question\">How are the orders packaged?<\/div>\n      <div class=\"faq-answer\">All orders are lovingly packed in a protective box. Presentation is very thoughtful, with details designed to make the unboxing experience special from the very first moment \u2014 perfect whether it\u2019s for you or as a gift.<\/div>\n    <\/div>\n\n    <div class=\"faq-block\">\n      <div class=\"faq-question\">Can I request a custom design?<\/div>\n      <div class=\"faq-answer translation-block\">Yes! In the <a href=\"\/en\/product\/ramo-de-tulipanes-de-crochet\/\" target=\"_self\">custom bouquets<\/a> section, you can see all the flowers available in our shop and choose your favourites, as well as the colour of each one, to design your own bouquet.<br>\nIf you\u2019re looking for something different, feel free to contact us via <a href=\"mailto:info@amapolascrochet.com\" target=\"_self\">email<\/a> or <a href=\"https:\/\/www.instagram.com\/amapolas.crochet\" target=\"_blank\">Instagram<\/a>. Tell us your idea and we\u2019ll see if we can bring it to life together.<\/div>\n    <\/div>\n\n    <div class=\"faq-block\">\n      <div class=\"faq-question\">Can I place an urgent order?<\/div>\n      <div class=\"faq-answer translation-block\"><a href=\"\/en\/envios\/\" target=\"_self\">Express shipping<\/a> is available for Spain and Portugal. If you need to receive your order urgently, please contact us as soon as possible and we\u2019ll do our best to accommodate your needs.<\/div>\n    <\/div>\n\n    <h3 style=\"margin-top: 40px;\">\ud83d\udc8c Contact<\/h3>\n\n    <div class=\"faq-block\">\n      <div class=\"faq-question\">How can I contact you if I have any questions?<\/div>\n      <div class=\"faq-answer\">You can reach us through any of the following:\n<ul style=\"margin: 10px 0 10px 20px; padding-left: 0;\">\n  <li>Email: <a href=\"mailto:info@amapolascrochet.com\">info@amapolascrochet.com<\/a>.<\/li>\n  <li>Instagram: <a href=\"https:\/\/www.instagram.com\/amapolas.crochet\" target=\"_blank\">@amapolas.crochet<\/a>.<\/li>\n<\/ul>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <div class=\"faq-column\">\n    <h3>\ud83d\ude9a Shipping<\/h3>\n\n    <div class=\"faq-block\">\n      <div class=\"faq-question\">Do you ship internationally?<\/div>\n      <div class=\"faq-answer translation-block\">Yes, we ship worldwide. You can check shipping rates and conditions on our <a href=\"\/en\/envios\/\" target=\"_self\">shipping<\/a> page.<\/div>\n    <\/div>\n\n    <div class=\"faq-block\">\n      <div class=\"faq-question\">How much does shipping cost?<\/div>\n      <div class=\"faq-answer translation-block\">It depends on the destination and the shipping method. You can check it before completing your purchase or on the <a href=\"\/en\/envios\/\" target=\"_self\">shipping<\/a> page.<br>\nFree shipping is available for Spain, Portugal, and Andorra on orders over \u20ac70.<\/div>\n    <\/div>\n\n    <div class=\"faq-block\">\n      <div class=\"faq-question\">How long will my order take to arrive?<\/div>\n      <div class=\"faq-answer\">The total delivery time includes 1\u20132 days for preparation plus the shipping time, which varies depending on the destination and shipping method. In general:\n<ul style=\"margin: 10px 0 10px 20px; padding-left: 0;\">\n<li>Spain: 2\u20136 business days.<\/li>\n<li>Europe: 2\u201310 business days.<\/li>\n<li>Rest of the world: 5\u201316 business days.<\/li>\n<\/ul>\nYou can find full details on our <a href=\"\/en\/envios\/\"><a href=\"\/en\/envios\/\" target=\"_self\">shipping<\/a> page<\/a>.<\/div>\n    <\/div>\n\n    <div class=\"faq-block\">\n      <div class=\"faq-question\">What is the delivery process?<\/div>\n      <div class=\"faq-answer\">You will receive a confirmation email once your order has been shipped, including a tracking number and link so you can check the status of your delivery.<\/div>\n    <\/div>\n\n    <h3 style=\"margin-top: 40px;\">\ud83d\udcb3 Payments<\/h3>\n\n    <div class=\"faq-block\">\n      <div class=\"faq-question\">What payment methods do you accept?<\/div>\n      <div class=\"faq-answer translation-block\">You can pay by credit or debit card (Visa, Mastercard, American Express, Discover\u2026), iDEAL, or Bancontact.<br>\nAll transactions are securely processed through an encrypted and reliable payment gateway.<\/div>\n    <\/div>\n\n    <div class=\"faq-block\">\n      <div class=\"faq-question\">In which currency will I see the prices?<\/div>\n      <div class=\"faq-answer translation-block\">You can select your preferred currency using the currency selector at the top of the website or in the <a href=\"\/en\/mi-cuenta\/edit-account\/\" target=\"_self\">\u201cAccount details\u201d<\/a> section of your account. Your payment will also be processed in that currency, so you don\u2019t need to worry about any additional charges.<\/div>\n    <\/div>\n\n    <h3 style=\"margin-top: 40px;\">\ud83d\udd01 Exchanges &amp; Returns<\/h3>\n\n    <div class=\"faq-block\">\n      <div class=\"faq-question\">Do you accept exchanges and returns?<\/div>\n      <div class=\"faq-answer\">As our products are handmade and often personalised, we don\u2019t accept exchanges or returns. If you have any issues with your order, please contact us and we\u2019ll do our best to help you.<\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n<script>\ndocument.querySelectorAll(\".faq-question\").forEach(q => {\n  const answer = q.nextElementSibling;\n\n  \/\/ Estilo inicial\n  answer.style.overflow = \"hidden\";\n  answer.style.height = \"0px\";\n  answer.style.paddingTop = \"0px\";\n  answer.style.paddingBottom = \"0px\";\n  answer.style.transition = \"height 0.2s linear, padding 0.4s linear\";\n\n  q.addEventListener(\"click\", () => {\n    const isOpen = q.classList.contains(\"active\");\n\n    \/\/ Cerrar todos\n    document.querySelectorAll(\".faq-question\").forEach(el => {\n      el.classList.remove(\"active\");\n      const ans = el.nextElementSibling;\n      ans.style.height = \"0px\";\n      ans.style.paddingTop = \"0px\";\n      ans.style.paddingBottom = \"0px\";\n    });\n\n    \/\/ Abrir el actual si estaba cerrado\n    if (!isOpen) {\n      q.classList.add(\"active\");\n      answer.style.height = answer.scrollHeight + \"px\";\n      answer.style.paddingTop = \"12px\";\n      answer.style.paddingBottom = \"12px\";\n    }\n  });\n\n  \/\/ Al terminar de abrir, fijamos height a auto para no limitar si cambia el contenido\n  answer.addEventListener(\"transitionend\", (e) => {\n    if (q.classList.contains(\"active\") && e.propertyName === \"height\") {\n      answer.style.height = \"auto\";\n    }\n  });\n});\n<\/script>","protected":false},"excerpt":{"rendered":"<p>PREGUNTAS FRECUENTES \ud83e\uddf6 Productos \u00bfC\u00f3mo est\u00e1n hechos los productos? Todos nuestros productos est\u00e1n hechos a mano en Espa\u00f1a con mucho cuidado y dedicaci\u00f3n. Utilizamos hilos de algod\u00f3n de alta calidad [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-75","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/amapolascrochet.com\/en\/wp-json\/wp\/v2\/pages\/75","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/amapolascrochet.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/amapolascrochet.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/amapolascrochet.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/amapolascrochet.com\/en\/wp-json\/wp\/v2\/comments?post=75"}],"version-history":[{"count":172,"href":"https:\/\/amapolascrochet.com\/en\/wp-json\/wp\/v2\/pages\/75\/revisions"}],"predecessor-version":[{"id":6097,"href":"https:\/\/amapolascrochet.com\/en\/wp-json\/wp\/v2\/pages\/75\/revisions\/6097"}],"wp:attachment":[{"href":"https:\/\/amapolascrochet.com\/en\/wp-json\/wp\/v2\/media?parent=75"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}