FREQUENTLY ASKED QUESTIONS (FAQ)
🧶 Products
How are the products made?
All our products are handmade in Spain with great care and dedication. We use high-quality cotton yarn to create our flowers and pay attention to every detail to ensure a delicate and durable finish. As each piece is handcrafted, it is unique and may have slight variations compared to the photos, which is part of their charm.
How can I find out about new releases and products?
You can follow us on Instagram to stay up to date with all our launches, special collections and new products. We also recommend subscribing to our newsletter, where we share updates, lovely ideas and even exclusive discounts.
📦 Orders
How long does it take to prepare my order?
Each order is carefully prepared within 1–2 business days. For large orders, the preparation time may be slightly longer, but we’ll let you know by email if that’s the case.
How are the orders packaged?
All orders are lovingly packed in a protective box. Presentation is very thoughtful, with details designed to make the unboxing experience special from the very first moment — perfect whether it’s for you or as a gift.
Can I request a custom design?
Yes! In the custom bouquets section, you can see all the flowers available in our shop and choose your favourites, as well as the colour of each one, to design your own bouquet.
If you’re looking for something different, feel free to contact us via email or Instagram. Tell us your idea and we’ll see if we can bring it to life together.
If you’re looking for something different, feel free to contact us via email or Instagram. Tell us your idea and we’ll see if we can bring it to life together.
Can I place an urgent order?
Express shipping is available for Spain and Portugal. If you need to receive your order urgently, please contact us as soon as possible and we’ll do our best to accommodate your needs.
💌 Contact
How can I contact you if I have any questions?
You can reach us through any of the following:
- Email: info@amapolascrochet.com.
- Instagram: @amapolas.crochet.
🚚 Shipping
Do you ship internationally?
Yes, we ship worldwide. You can check shipping rates and conditions on our shipping page.
How much does shipping cost?
It depends on the destination and the shipping method. You can check it before completing your purchase or on the shipping page.
Free shipping is available for Spain, Portugal, and Andorra on orders over €70.
Free shipping is available for Spain, Portugal, and Andorra on orders over €70.
How long will my order take to arrive?
The total delivery time includes 1–2 days for preparation plus the shipping time, which varies depending on the destination and shipping method. In general:
- Spain: 2–6 business days.
- Europe: 2–10 business days.
- Rest of the world: 5–16 business days.
What is the delivery process?
You will receive a confirmation email once your order has been shipped, including a tracking number and link so you can check the status of your delivery.
💳 Payments
What payment methods do you accept?
You can pay by credit or debit card (Visa, Mastercard, American Express, Discover…), iDEAL, or Bancontact.
All transactions are securely processed through an encrypted and reliable payment gateway.
All transactions are securely processed through an encrypted and reliable payment gateway.
In which currency will I see the prices?
You can select your preferred currency using the currency selector at the top of the website or in the “Account details” section of your account. Your payment will also be processed in that currency, so you don’t need to worry about any additional charges.
🔁 Exchanges & Returns
Do you accept exchanges and returns?
As our products are handmade and often personalised, we don’t accept exchanges or returns. If you have any issues with your order, please contact us and we’ll do our best to help you.